The CRM applications aim to support businesses to qualify leads, manage sales opportunities, improve processes, build stronger relationships, optimise marketing campaigns, and gain a clearer view of your business. Overall, Dynamics 365 is largely around Microsoft’s end-to-end cloud-based CRM and ERP platform. There are also other applications, such as Finance and Operations, Talent, Retail and Business Central – Microsoft’s cloud-based ERP Solution. Whilst these applications do make up the D365 platform, they are not the only ones. It is a common misconception that the Dynamics 365 CRM applications ( Sales, Customer Service, Marketing, Field Service and Project Operations) form D365 alone. However, there is a difference between the CRM applications which sit under the Dynamics 365 ‘umbrella’ and Business Central. There isn’t a difference between Dynamics 365 and Business Central, in fact, Business Central is part of the D365 platform.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |